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Freeze/Cancel

How to Freeze Your Membership

X3 members may freeze their accounts for up to 3 months during a 12 month period for any reason. 

If a member requests to freeze his/her account for more than 3 months per 12 month period, supporting documentation must be provided for consideration (i.e. medical note, proof of pregnancy, student enrollment, etc.).

After 3 months of freezes (or 6 months with supporting documentation) per 12 month period, the member must resume membership payments until the next 12 month period.


 

How to Cancel Your Membership

Please send us an email (select Account Management) to request cancellation information and we will respond ASAP.

Our cancellation form is located here.